Privacy Policy

This Privacy Policy regulate the use of the website dool.agency or www.doolcreativeagency.co.uk (hereinafter «the Website»), of which Dool Creative Agency Ltd (hereinafter THE COMPANY) with registration Nº 12340031 in England and Wales and address at 71-75 Shelton Street, WC2H 9JQ London, United Kingdom is the owner.

Through its website dool.agency or www.doolcreativeagency.co.uk THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of «Client», which they acquire by completing the registration form when purchasing a service or product and following the steps that the company subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use at the version published at the time the Website is accessed.

In any case, there are pages on the Website accessible to natural or legal persons who do not purchase a service or start a product purchase, but can send requests or register as subscribers or simply contact themselves using the corresponding forms on this website (hereinafter, «Users»). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in the General Conditions and in this privacy policy.

For the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Data Protection Regulation (“GDPR”), as well as Law 34/2002, of 11 of July, of Information Society Services and Electronic Commerce (LSSICE or LSSI), the COMPANY informs the USER that the data provided through this website will be treated as «User Data» for which all technical measures are implemented and organizational security established in current legislation, the COMPANY being the entity responsible for the treatment of users’ personal data.

Principles applicable to users’ personal information

In the treatment of users’ personal data, the following principles that comply with the requirements of the new European data protection regulation will be applied:

Principle of legality, loyalty and transparency: The user will be duly informed with absolute transparency of the reason or purposes for which personal data is requested, and their prior consent will always be necessary.

Principle of data minimization: The strictly necessary data will be requested in relation to the required purposes.

Principle of limitation of the conservation period: The data will be kept no longer than necessary for the purposes of the treatment, in the case of subscriptions, the user lists will be reviewed periodically in order to eliminate those records that remain inactive during the considerable time.

Principle of integrity and confidentiality: It is guaranteed that the treatment of the data implies adequate and confidential security. There are precautionary measures to avoid unauthorized access or improper use of data by third parties.

Obtaining personal data

Personal data is obtained with the unequivocal consent of users on this website, by:

  • Contact forms
  • Subscription forms
  • Blog comments
  • Sales or service contracting form

User rights

Any person has the right to obtain confirmation about the processing of their personal data by the COMPANY on this website. Specifically, they have the right to:

  • Request access to personal data related to the interested party
  • Request its rectification or deletion
  • Request limitation of your treatment
  • Oppose treatment
  • Request data portability

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among the reasons, the data is no longer necessary for the purposes that were collected. For this purpose, those interested may contact the registered office of the COMPANY at 71-75 Shelton Street, WC2H 9JQ London, United Kingdom or by email at rgdp @ doolcreativeagency.co.uk.

Purpose of the processing of personal data

Users, by checking the box, expressly and freely and unequivocally accept that their personal data be processed by the COMPANY for the following purposes:

  • Forward the newsletter on the website.
  • Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available on the website.
  • Remission of commercial advertising communications by email related to products or services offered by the COMPANY, as well as by collaborators or partners with whom it has reached a commercial promotion agreement among its customers. In this case, third parties will never have access to users’ personal data.
  • Carry out statistical studies using non-identifying data obtained from some cookies that are downloaded to the user’s computer when browsing this website and is duly detailed in the cookie policy.
  • To support and improve the services of the COMPANY.

In accordance with the provisions of the general European data protection regulation (GRPR) 2016/679, the COMPANY domiciled at 71-75 Shelton Street, WC2H 9JQ London, United Kingdom, will be responsible for the treatment of the data corresponding to Web users and subscribers.

Legitimation for the treatment of your data

The legal basis for the treatment of users’ personal data is consent. To contact, request services, contract services or make comments on this website, the consent of this privacy policy is required.

Data processed

The personal data that is processed are:

  • Name and surname
  • Email
  • Phone
  • Direcciones
  • Nombre de la empresa
  • Company sector
  • Position in the company

The requested data may not be all of the aforementioned, but in some part of them, depending on the purpose. The requested data is mandatory, since it is necessary for the provision of an optimal service to the user. In the event that all the data is not provided, the COMPANY does not guarantee that the information and services provided are completely adjusted to your needs.

The user is solely responsible for the veracity and correctness of the data that he sends to the COMPANY, exonerating him from any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information on the corresponding forms.

Data retention time

Personal data will be kept until its deletion is requested by the interested party.

Transfer of data to third parties

The COMPANY will not transfer the data to third parties. However, in the case of being transferred to a company, information would be produced prior to collection, requesting the express consent of the affected party. However, in order to provide the services strictly necessary for the development of the activity, the COMPANY shares some data with the following providers or collaborators under their corresponding privacy conditions:

DreamHost LLC. located at 417 Associated Road, Brea, CA 92821, USA. treats the data in order to perform its hosting services to the COMPANY and if it is also contracted by the clients of the COMPANY.

The Rocket Science Group, LLC. located at 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA. It processes the data in order to carry out its email marketing management services and notifications of the COMPANY’s services. Adhered to the EU / Swiss Privacy Shield.

Google Inc, a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States («Google»). It treats anonymous data in order to analyze the use that users make on the web.

Computer security measures

The COMPANY has adopted the security levels of protection of personal data legally required and collected in European Standards Security Measures. However, it has other additional means, such as state-of-the-art firewalls, apart from technical measures such as software for encrypting confidential information and access control to personal information, restricted users, security policies, users and passwords, and other systems aimed at preventing misuse, alteration, unauthorized access and theft of the personal data provided, the COMPANY will not be responsible for possible damages that may arise from interference, omissions, interruptions , computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond the control of the COMPANY; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the C.P.D. (Data Processing Center), in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions beyond the control of the COMPANY.

Acceptance and consent

The user declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the automated treatment of the same by the COMPANY, in the manner and for the purposes indicated in this privacy policy.

Changes in privacy policy

The COMPANY reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, the COMPANY will announce on this page the changes introduced.